NDIS Support Coordination Updates: What Participants Need to Know in 2024–2025

The NDIS has entered a major period of reform, with changes rolling out across 2024 and 2025 that directly affect how Support Coordination works. For many participants, these updates can feel overwhelming — but they also bring new opportunities for clarity, fairness, and stronger support.

At Building Your Capacity, we stay across every update so you don’t have to. Here’s a simple breakdown of what’s changing and what it means for you.

1. New NDIS Laws Have Started (October 2024)

New legislation — the Getting the NDIS Back on Track No.1 Act 2024 — has now taken effect. These changes aim to return the NDIS to its original purpose: providing reasonable and necessary supports that help people with disability live more independently.

What this means for participants:

  • Your plan now shows total budget amounts and funding periods, making it easier to understand how much funding you have and how long it needs to last.
  • The NDIA can adjust your plan management type if you need extra help managing your funds.
  • There is a new, clearer definition of NDIS supports, including what can and cannot be purchased with NDIS funding.

2. Defined NDIS Supports (and the Replacement Rule)

One of the biggest changes is the introduction of defined supports lists. These lists outline exactly what the NDIS will fund — and what it won’t.

Key points:

  • Participants can only use their funding for items listed as NDIS supports.
  • Some items are now clearly marked as not allowed.
  • A replacement rule allows a similar support to be substituted in specific circumstances.

Why this matters for Support Coordination

Support Coordinators now need to check these lists before recommending services or purchases. This helps avoid unexpected plan issues and ensures participants stay compliant.

3. Plans Are Becoming Clearer and More Structured

Plans issued or reviewed since October 2024 now include:

  • A total budget
  • Funding periods (e.g., quarterly or annual allocations)
  • Clearer breakdowns of Core, Capacity Building, and other categories

This structure helps participants plan ahead and avoid overspending or underspending.

4. Foundational Supports Are Coming (Phased Through 2025)

The government has announced the introduction of Foundational Supports — services designed for people who need help but may not meet full NDIS eligibility.

These supports will roll out gradually through 2025 and beyond.

What this means for you:

  • More community‑based supports may become available.
  • Some needs may be met outside the NDIS, reducing pressure on your plan.

5. Increased Oversight and Compliance Expectations

NDIA reporting shows a stronger focus on cost control and value for money. This means:

  • Providers must meet higher quality and safety standards.
  • Support Coordinators must document outcomes more clearly.
  • Participants may see more structured check‑ins or plan adjustments.

At Building Your Capacity, we ensure all recommendations are aligned with NDIS rules and best practice, so your supports remain safe, effective, and compliant.

6. What These Changes Mean for Support Coordination

Support Coordinators now play an even more important role in helping participants navigate the new rules. This includes:

Helping you understand your plan

We break down your budget, funding periods, and support categories in simple language.

Checking supports against the new NDIS lists

We make sure every support aligns with the updated definitions.

Building your confidence

We help you develop the skills to manage your supports independently over time.

Advocating for your needs

If something isn’t working, we help you gather evidence and prepare for plan reviews.

7. How Building Your Capacity Supports You Through These Changes

We know NDIS reforms can feel confusing — but you’re not alone. Our team provides:

  • Clear explanations of new rules
  • Help reviewing your plan and budget
  • Guidance on choosing safe, high‑quality providers
  • Support during plan reviews or changes
  • A person‑centred approach that keeps you in control

Our goal is simple: to help you feel informed, supported, and confident in your NDIS journey.